Refund Policy

Thank you for choosing ImjolPOS. We aim to provide the best Point of Sale (POS) solution for your business needs. Please read our refund policy carefully to understand your rights and responsibilities.

1. Free Demo & Evaluation

We encourage all potential customers to use our free demo before purchasing. This allows you to explore the features and ensure that ImjolPOS fits your business requirements.

2. Refund Eligibility

We offer refunds under specific conditions:

Technical Issues: If ImjolPOS fails to function as described and our support team is unable to resolve the issue.
Duplicate Purchases: In case of accidental duplicate payments, we will process a full refund for the duplicate charge.
Non-Activation: If you purchased the software but did not activate or use it within 7 days, you may request a refund.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

Change of mind after purchase.
Incompatibility due to outdated hardware or unsupported third-party integrations.
Failure to use or understand the software after successful activation.
Requests made after 7 days from the date of purchase.

4. How to Request a Refund

To request a refund, please contact our support team at support@imjol.com with the following details:

Full Name
Email Address Used During Purchase
Order/Invoice Number
Reason for Refund Request

Our team will review your request and respond within 5-7 business days.

5. Refund Processing Time

If approved, refunds will be processed within 7-10 business days to the original payment method.

6. Contact Us

For any questions regarding our refund policy, please reach out to us at support@imjol.com.